- Customer Service
Customer Service You Can Count On.
Sadly, it is often said that buying motorcycle apparel and accessories online is like playing Russian Roulette with only one empty chamber.
While it's potentially possible to save yourself a great deal of money, too often those savings are wiped out by expensive shipping fees encountered when you are forced to return an item simply because it doesn't fit.
Our years in the business have shown us that the majority of online returns are due to improper size selection. We handle seven major lines of motorcycle clothing. Sizes mean different things to different manufacturers. Just because you purchased an XL jacket at your local department store a year ago, does not NECESSARILY mean an XL jacket purchased online is going to fit. Even if it might match up with one manufacturer sizes, it probably won't with another.
Google just about any product these days and the first 3 or 4 things that pop up are those offered by one of the GIANT ONLINE MARKETING COMPANIES. Are they reputable? Absolutely. Can you save a lot of money there? Absolutely...ASSUMING YOU END UP ON THE RIGHT CHAMBER WHEN YOU PULL THE TRIGGER. Considering there are hundreds of vendors, some knowledgeable, some not so much, the odds of a smooth transaction are becoming less likely each day. Add to that the possibility that you may not even be looking at the picture and data sheet of the vendor you think you are buying from. Worse yet you may end up on a page where the seller waits for an order and then goes and shops the item on another site. Simply put, the ONLINE GIANTS are great if you are lucky enough to land on the right page.
Here at the International Biker Mall, we put a great deal of effort into providing our customers with the accurate information they need to make the right purchase. If there are questions, we encourage our customers to phone or email us BEFORE making a purchase. When they do, they are not passed on to some isolated call center in another hemisphere where your "Technical Representative" (?) has never been within 50 yards of a motorcycle let alone ridden one. Here you actually get to talk to someone with experience and knowledge of the product. They may not have all the answers but can pick up the phone, talk with the factory and get back to you, usually within minutes.
Our goal is to provide the best brands at the best price with as close to ZERO returns as possible. We believe in hands on and personable customer service and are an Authorized Dealer of everything we sell here. If you know the brand you're looking for, Google it and look at the 1st couple of pages that come up. You'll see the International Biker Mall close to the top on all of them. We hope you'll give us a try and, as all of our customers have discovered, agree that it's a whole lot better than playing Russian Roulette.